Service Client
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Recent activity by Service Client-
What should I do if a product is out of stock ?
Out-of-stock productActivate the “Back in stock” alert directly from the product page to be automatically notified by email as soon as the item becomes available again.📧 To find out about restockin...
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📧Contact
Q14. How can I contact Customer Service?📞 By phone: +33 6 13 36 50 45 (Monday to Saturday, from 10 a.m. to 7 p.m.)📧 By email: contact@avenuedumuslim.frWe respond to all requests within 24 to 48 bus...
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🔑 Forgot your password? Reset it
To reset your password, go to the login page on our website and click on “Forgot your password?”Follow the steps to receive a reset link by email.If you don’t receive the email, please check your s...
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How can I store a perfume to keep its intensity ?
Perfume StorageTo preserve the quality and intensity of your perfume, store it:Away from light, heat, and humidity,In a cool, dry place with a stable temperature,With the bottle tightly closed afte...
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How can I contact your customer service ?
Contact us📧 Email: contact@avenuedumuslim.com📞 Phone: +33 6 13 36 50 45🕒 Opening hours: Monday to Saturday, from 9:30 a.m. to 7:00 p.m.
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Do I have to pay for return shipping costs ?
Return feesYes, return shipping costs are the customer’s responsibility, except in cases where the error comes from us (e.g. wrong item sent, defective product, etc.).For standard returns, the retu...
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🎁 Welcome offer not received
The welcome email may sometimes land in your spam folder.Please check it or contact us if you didn’t receive anything.— The Avenue du Muslim Team
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I want to return an item (via the return portal)
To return an item, please use our return portal:👉 https://avenue-du-muslim.shipping-portal.com/rp/You’ll be able to generate a return label and track your return.—The Avenue du Muslim Team
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Do your perfumes contain alcohol ?
Musk CompositionOur solid musks are alcohol-free, ideal for daily use and compatible with prayer.The spray versions, however, contain alcohol to allow the fragrance to be vaporized.We recommend che...
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What should I do if I receive the wrong product ?
Product error / Incorrect itemPlease send us a photo of the product you received along with your order number at:📧 contact@avenuedumuslim.comWe will quickly resolve the issue by offering either an ...