Service Client
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Recent activity by Service Client-
What are the average delivery times ?
Shipping and delivery timesOrders confirmed before 3 p.m. (Monday to Friday) are prepared and shipped the same day.🚚 Delivery times:Standard delivery to a pickup point: 48 to 72 hoursStandard home ...
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What are the conditions for an accepted return ?
Return conditionsItems must be:Unworn, unwashed, and odor-free,Kept in their original packaging, with tags intact.⚠️ Opened cosmetics cannot be returned for hygiene reasons.
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🔐 Account Creation and Login
Q1. How can I create a customer account?Click on “Login”, then select “Create an account”.Fill in your personal information and confirm.A confirmation email will be sent to you to activate your acc...
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How can I track my order?
Order trackingOnce your order has been confirmed, you will receive a confirmation email containing a tracking link.You can also follow your parcel’s progress from your customer account, under the “...
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How can I maintain and stimulate beard growth with the right care products ?
Here are the best practices and recommended products:Maintaining and stimulating healthy beard growth requires a consistent grooming routine and suitable products.Discover our selection of beard oi...
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Can I pay in instalments ?
Payment in instalmentsYes, Klarna and PayPal allow you to pay in multiple interest-free instalments:Up to 3 instalments with PayPalAnd up to 10 instalments with Klarna💡 The availability of these op...
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Do you offer an express delivery service ?
Chronopost Express DeliveryYes, we offer express delivery with Chronopost, delivered within 24 hours, from Monday to Saturday.🕒 For same-day shipping, please place your order before 3 p.m.
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Can I pick up my order in store ?
In-store pickupYes, you can choose the “In-store pickup” option when placing your order.📍 Pickup address:Avenue du Muslim16 Boulevard Charles Nedelec13001 Marseille – FranceYou will receive a confi...
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What is your return policy ?
Product returnYou have 14 days to request a return via our dedicated portal:👉 Start a returnReturned items must be in their original condition, unworn, unwashed, and in their initial packaging.⚠️ O...
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👤 Personal Information
Q3. How can I update my personal information?Go to your account area: “My Account” > “Personal Information” to update your contact details, password, or preferences. Q4. How can I delete my account...