Service Client

Q7. What are the delivery methods and shipping times?We deliver via Mondial Relay, Colissimo, and Chronopost.Delivery times range from 24 to 72 hours, depending on the chosen shipping method.Free d...

Prayer MatsWe offer a wide variety of prayer mats, including classic, thin, padded, with backrest, and foldable travel mats.The materials vary depending on the model: velvet, thick foam, non-slip f...

Delivery areasWe deliver to mainland France, Corsica, the French overseas territories (DOM-TOM), as well as Belgium, Germany, Switzerland, and many other countries across Europe and worldwide.

Size exchangeSubmit your exchange request through our return portal:👉 Avenue du Muslim Return FormYou will then receive a return label by email.Once your return has been processed, a credit code wi...

Parcel trackingAll our parcels are shipped with tracking.The tracking link is automatically sent by email when your order is dispatched and remains accessible at any time from your customer account...

Q9. How can I return or exchange an item?Go to our return portal:👉 Avenue du Muslim Return FormItems must be unused, unworn, and returned in their original packaging. Q10. How long does it take to ...

Arabic Learning MethodsWe offer progressive Arabic–French learning methods suitable for all levels, including:Qaida Nourania,The Medina Method,and modern school-based methods for learning Arabic.We...

Relay point deliveryRelay point delivery is free for orders over €89 in mainland France and Corsica.For orders below this amount, shipping fees start at €2.90.

Partial returnYes, partial returns are possible, provided that the items meet our return conditions:they must be in new condition, unworn, unwashed, and kept in their original packaging.

Parcel not received or blockedStart by checking the tracking link you received by email.If your parcel appears to be stuck or is marked as delivered but not received, please contact us as soon as p...